Mosaic Volunteer Onboarding — Quick Reference
This one-pager summarizes the key steps of the new federal-level onboarding process, and how it integrates with Mosaic’s Connections Pathway.
Volunteer Pathway Overview
1. Volunteer expresses interest via Connect Card, Free Drink Card, or Connections Corner conversation\
2. The Connections Team initiates contact and provides next steps\
3. Volunteer receives an email with Vision/Mission from Adam\
4. Volunteer completes online training (culture, systems, policies)\
5. Volunteer attends a live in-person orientation\
6. Volunteer is connected with the ministry lead they requested for a fit conversation\
7. Ministry lead makes final determination on fit and next steps
Your Role as a Department Lead
✔ You retain full agency to determine if a volunteer is a good fit for your team\
✔ Meet with each potential volunteer to discern placement\
✔ Share role expectations and ministry-specific commitments\
✔ Confirm Planning Center access and team integration readiness\
✔ Celebrate, coach, and connect volunteers relationally
What Volunteers Are Told Up Front
During the onboarding process, volunteers are clearly told:\
• The onboarding process is standard for all Mosaic teams\
• Completion of onboarding does not guarantee team placement\
• Final step is a ministry-fit conversation with the department lead
Connections Team Role
The Connections Team handles:\
• Collecting and tracking initial interest\
• Scheduling follow-ups and sending next steps\
• Communicating with volunteers until federal onboarding is complete\
• Handing off volunteers to department leads for fit conversations
Key Tools and Documents
– Volunteer Handbook (culture, expectations, safety)\
– Planning Center Reference Guide\
– Orientation Slides + Agenda\
– Handoff Checklist (for you!)
Need Help?
Contact Chris Dewar at cdewar\@mosaicnortheast.com or Slack \@ChrisD.