Mosaic Wadsworth Hospitality Culture Card

Our Hospitality Purpose

To reflect the welcome of Christ by creating a space where every guest feels seen, valued, and loved—from the parking lot to their seat.

Core Hospitality Values

• Honor – We value every person as made in the image of God.
• Passion – We serve with Holy Spirit energy and joy.
• Connection – Relationships are the bridge to life change.
• Generosity – Hospitality is a gift we give, not a task we do.
• Excellence – We prepare like it matters—because it does.

Team Culture Commitments

• Take it Personal – Every interaction matters.
• Make it Better – Always look for ways to improve the guest experience.
• Express Two-Way Gratitude – Thank others and celebrate being part of the team.
• Rest Well – Healthy rhythms support joyful service.
• Replace Yourself – Invest in someone else.

Sunday Mindset

• We are not volunteers—we are culture-carriers.
• Every guest is a “VIP.”
• We arrive early, look sharp, and lead with a smile.
• If you don’t know—walk them there.
• We notice what others ignore.

When in Doubt…

• Talk it out.
• Go the extra step.
• Say yes to people.
• Loop in a team lead.

Reminders

• Wear your lanyard or name tag.
• Check in on Planning Center.
• Pray before you serve.