First Impressions Director Training Checklist

Week 1 – Cultural Integration

• [ ] Welcome meeting with Executive Pastor
• [ ] Review Mosaic’s mission, vision, and staff values
• [ ] Facility tour (entrances, auditorium, café, signage flow)
• [ ] Assign mentor/coach (e.g., Christy Dewar)
• [ ] Review and receive onboarding documents:
• [ ] Volunteer Process Flow Chart
• [ ] Handoff Checklist
• [ ] First Impressions Playbook (draft)
• [ ] Staff Culture Card

Week 2 – Team Introductions & Observations

• [ ] Attend all Mosaic services and observe teams
• [ ] 1:1 meetings with:
• [ ] Greeter Lead
• [ ] Usher Lead
• [ ] Coffee Lead
• [ ] Welcome Desk Lead
• [ ] Shadow Christy Dewar or Connections rep
• [ ] Begin field log of notes, thoughts, and feedback

Week 3 – Systems & Tools

• [ ] Planning Center onboarding (services, people, checklists)
• [ ] Slack and Taskade access confirmed
• [ ] Review automated volunteer onboarding steps
• [ ] Review guest flow and guest card follow-up process with Alyssa

Week 4–5 – Planning & Team Development

• [ ] Set 90-day goals with Executive Pastor
• [ ] Begin Guerilla Greeter team development (10-week goal)
• [ ] Begin Parking Team build (3-month goal)
• [ ] Begin identifying second-in-command (10-month goal)
• [ ] Review onboarding SOPs for each team

Week 6 – Team Gathering

• [ ] Plan volunteer gathering (60–90 minutes)
• [ ] Introduce yourself and cast vision
• [ ] Share appreciation and highlight current leaders
• [ ] Distribute Hospitality Culture Card

Week 7–8 – Full Leadership Transition

• [ ] Lead pre-service huddles
• [ ] Oversee full Sunday team execution
• [ ] Begin active recruiting for new teams
• [ ] 1:1 check-ins with all current leads
• [ ] Review guest follow-up handoff with Christy and Alyssa

Ongoing (Monthly)

• [ ] Monthly check-in with Executive Pastor
• [ ] Monthly email update to First Impressions volunteers
• [ ] Plan quarterly team appreciation moments