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Mosaic Connections 2.0 Lead Handout

Contents

CONNECTIONS OVERVIEW

Mosaic Mission

To see the lost, broken, and skeptical find new life in Christ.

Connections Purpose

To support the mission of Mosaic by promoting pathways, a culture and environment that encourage people in all age groups to be part of Mosaic and to step deeper into their life in Christ.

Connection Keys

Focused Services Linked Teams Supporting Teams

Parking Team Kids Ministry Prayer Team
Door Greeters Youth Ministry Hospitality Team
Welcome Center King’s Street/Community Liaisons Safety Team
Caffeine Bar The Well Small Groups
Ushers Cleaning Team Baptism
Connections Corner [Hosts] Maintenance Team Tech & Design Teams
Guest Follow Up [Admin] Worship Experience Teams
Open House
Crash Course
Barton Small Group

Contact connect@mosaicwadsworth.com

May Goals

Touchpoints + Information

  • King’s Street [Mosaic] Baristas — now

    • Goal: if receive white Free Drink card; chat about their experience at Mosaic and point out any staff members or Mosaic people who happen to be in the Cafe

  • Swag Bag Letters — target May 14 (from Pastor Adam)

  • Printed Monthly Newsletters – target May 14 (swag bags, welcome desk, coffee bar)

    • Goal: make available to people who don’t get emails

  • Connections Corner — target May 21

    • Pitch: if you’re new here, Pastor Adam would love to meet you! He’ll be at the Connections Corner in the lobby immediately following the service

    • Needs:

      • Corner Host(s) with Connection Cards, Basic information pages, and able to chat/manage traffic flow.

      • Welcome teams encourage use — pre-service: inject into conversations

    • Future goals: Hosts who invite people / escort people to Connections Corner

Connection Cards

  • Complete adult guest information — target ongoing (enhanced focus from teams)

    • Needs:

      • Promote supplying email and physical address and checking appropriate 1^st^ time guest vs Mosaic is my home church boxes

      • Request teams take notes to support follow up mailing info! Helpful information: number and names of adults at that address (ideally get card from each adult), did they check in kids, was a youth with them, if they’ve been to Mosaic before but first time to the building or rough estimate of a recent “first time” etc.

      • Kids ministry notes: did both parents/adults attend in person, were there youth age kids with them too, if they’ve been to Mosaic before but first time to the building or rough estimate of a recent “first time” etc.

    • Ongoing and Future Goals:

      • as much information available/entered by 12:30pm Sundays as possible or Monday Connect Admin Team

      • process for youth or kids who fill in connection cards (please get adult info too when available!)

      • Location mark for where card was picked up/filled out (Connection Corner, left on Seat, Kids Check in, Welcome Desk)

      • Planning Center milestones to move from Guest to Attender to Partner

  • Back of Chair Connection and Prayer Request Cards — target May 14

    • Needs: team to walk through all rows in worship space after each service — general cleaning/chair straightening, pick up cards from seats, refill any missing cards/pens

  • Back of Chair Get Involved Cards — target late summer 2023

    • Goals:

      • Connect Admin follow up within 36 hours — template

      • Lead follow up within 6 days via preferred contact method to schedule interview, introductory experience, or background check as appropriate

      • Target introductory experience within 14 days of interview, completed background check, or card turned in

    • Under Development (target May/early June)

      • Pastor Adam designation of positions that only Christians may serve in

      • Pastor Adam approved vetting process for Christians

      • “Standard” volunteer mission-centered onboarding material (late May)

    • Future team-based Development (late June/July)

      • Creation of “entry-level” positions for all areas

        • “I would have an usher for every row if that many people were willing to serve.” Nelson Searcy

      • Position-specific (or at least ministry area-specific) onboarding material

Connections Focused Priority

  • Pastor Adam’s Connections video

  • Connections Conference— target as soon as can be reasonably scheduled (summer)

    • Who:

      • All Connections Focused Service Teams, Linked Teams, and Supporting Teams

      • All Mosaic team leads (all teams)

      • Anyone interested in serving on a Connections team

      • Any adult or youth interested in coming

    • What:

      • Interactive group training and practice sessions on Connections purpose, goals, and strategy

      • Breakout sessions for brainstorming or identifying opportunities and needs

      • Workshop sessions for developing on-boarding materials and/or team-based short- and long-term goals

      • Homework Challenge

    • When: 2 hours in June or July — needs: suggested date(s)/time(s)

      • Friday June 9 at 5:30pm

      • Saturday July 1

Lead Next Steps

  • Team Communication

    • Use the word “because”

    • ASAP: Connect Card emphasis and improved note taking to support follow-up process

      • Expect to see more connect cards in more places

    • Watch for and engage white Free Drink card holders at King’s Street

    • Watch for printed newsletter launch

    • Expect “enhanced” Swag Bags (newsletter, letter, save the date cards)

    • Anticipate launch of Connection Corner

    • Plan to attend the Connection Conference

  • May Positions/Responsibilities to Help Fill

    • Connection Corner Hosts (minimum 1 after both services, expect \<30 minutes)

    • After service row straighteners, card collectors, seat back refill-ers

  • Planning and Brainstorming

    • Commit to attend the Connection Conference

    • Identify entry-level volunteer positions and how to meet interview, introductory experience, or background check timeline targets

    • Identify opportunities you can work toward with your team to meet the Connection mission, purpose, and goals

    • Take the next step in adopting/optimizing Planning Center with/for your teams

    • Complete the challenges between now and October 1 (turn in directly to Christy for the lead prize)

LATE CHALLENGE

Challenge: Arrive to a Mosaic Worship Experience 5 minutes after the service has started and park, enter, and sit in a different place than you normally do. (No cheating! Don’t ask a friend to save a seat for you.) Answer the questions below and turn in to the Welcome Center or email answers to connect@mosaicwadsworth.com for a prize!

Date & Service Time of Experience: _______________ Number of people in your party: _____

  1. Was your experience arriving late what you expected it to be? Why or why not?

  2. How was this experience arriving late different than your usual Sunday experience?

  3. What was the most challenging part of this experience for you?

  4. How many volunteers wearing a name badge did you interact with in some way in the first 10 minutes of arriving? _____

  5. How many people not wearing a name badge smiled or talked to you in the first 10 minutes of arriving? _____

  6. What is the main feeling you experienced during the time between pulling in to the parking lot and sitting down in the worship service?

  7. Is there anything you will personally do or focus on differently on Sundays after having this experience?

  8. What suggestions for the Connections Team do you have after having this experience?

VISITOR CHALLENGE

Challenge: Attend a worship service as an unannounced first-time` visitor at a church that you’ve never been to before. Answer the questions below and turn in to the Welcome Center or email answers to connect@mosaicwadsworth.com for a prize!

Name & Location of Church Visited: ________________________________________________ Number of people in your party: _____ Ages of kids in your party if applicable: _________

  1. On the Way: How did you know where to go and what time to get there?

  2. Arrival: What were you feeling when you pulled into the parking lot?

What happened when you arrived? Where did you go and how did you know to go there?

  1. Service: Where did you sit and why did you choose that seat?

Describe the people you sat near, did you feel welcome and were you comfortable?

Were you able to follow along and participate in the service? Did anything catch you off guard that you didn’t expect or felt unsure about?

  1. After the Service: Describe what happened after the service and as you were leaving.

  2. Drive Home/Week After: Did you want to go back? Why or why not?

  3. Overall: did you feel like the attendance at this church was larger, smaller, or the same as Mosaic?

How many official volunteers did you interact with? _______ How do you know they were official volunteers?

How many people who weren’t official volunteers smiled or talked to you? _______

  1. What questions and needs did you have as a first-time visitor? Were they all answered or met?

  2. Did you participate in any first-time visitor or hospitality services or processes? If so, please describe your impressions of them.

  3. Describe your overall impressions from your experience. Did you find anything particularly challenging? Did anything impress you?

  4. What suggestions for the Mosaic Connections Team do you have after having this experience?

Updated on March 6, 2026
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